IT Service Management
Full ITSM lifecycle: problems, changes, releases and more
Go beyond incident management with problem management, known errors, change requests, CAB approvals and release tracking — the complete ITIL-aligned workflow.
What's included
Problem management with known errors, workarounds and root cause analysis
Change requests with impact assessment, approval workflows and CAB meetings
Release management: plan and track releases of changes into production
Service catalogue with approval-required requests and fulfilment routing
SLA policies per ticket type and priority with business hours
Service-level dashboards: breach rates, on-time closure and workload
Task tracking inside tickets and standalone operational tasks
How it works
From request to resolution
1
Incidents cluster
Repeated incidents surface patterns that your team can promote into a problem.
2
Root cause
Investigate, record the known error and publish workarounds to the knowledge base.
3
Change it safely
Changes follow your approval rules — CAB review where you configure it.
4
Release with confidence
Bundle approved changes into releases with owners and rollout dates.
5
Everything audited
Every transition records who did what, when — immutable and exportable.
Get full itsm lifecycle: problems, changes, releases and more on Click IT
Create your workspace today and see the full module in action with your own data.