Documentation
Guides, reference and support
Everything you need to set up, run and extend your Click IT workspace.
Getting started
Create your workspace
Sign up, verify your email and complete the guided onboarding wizard.
Invite your team
Add agents, assign licences and set up support teams.
Connect support email
Point your support mailbox at Click IT and watch email become tickets.
Core concepts
Tenants and isolation
How workspaces, memberships and roles keep every organisation separate.
Tickets and SLA
Statuses, priorities, business hours and how deadlines are computed.
Permissions
The twelve system roles and what each one can do.
Developers
API reference
Full OpenAPI documentation for every tenant-scoped endpoint.
Webhooks
Signing secrets, delivery history and retry behaviour.
Authentication
Session cookies, refresh rotation and tenant context headers.
Help & support
Help centre
Setup guides, product tours and contextual help inside the product.
Service status
Operational status for the platform and its components.
Contact support
Reach the platform team securely without exposing tenant data.
Resources
Release notes, feature requests and setup videos live in the help centre inside your workspace. For the platform team: use the contact page or raise a platform issue from the support menu in the product.
All systems operational
Live service status is shown on this page from the platform health endpoints.