Features
A complete platform, module by module
Every module below is a real, database-backed feature — not a mock-up. Each one has its list view, detail view, create and edit forms, filters, search, permissions, API, workflows, notifications and audit history.
Multi-channel ticketing that never loses a request
Incidents and service requests from email, the self-service portal, the service catalogue, phone and API — all in one queue with SLA deadlinExplore
Full ITSM lifecycle: problems, changes, releases and more
Go beyond incident management with problem management, known errors, change requests, CAB approvals and release tracking — the complete ITILExplore
Assets, software, contracts and CMDB in one inventory
Track hardware, software licences, contracts, vendors and purchase orders, and map how your services depend on the infrastructure beneath thExplore
Plan and deliver IT work that matters
Projects with tasks, owners, status and progress — so infrastructure work, migrations and rollouts stay on track alongside your day-to-day sExplore
AI that helps your team move faster
AI insights and assistance woven into the service desk — summaries, suggested responses and trend detection — built on your tenant's data, nExplore
Automate the work, keep the judgment
Workflow automation, assignment rules and approvals that route, notify and act — with human approval gates wherever it matters.Explore
Also included
The foundations beneath the modules
People & permissions
Twelve system roles, custom roles, teams, departments and sites.
SLA engine
Business hours, pause/resume, at-risk and breach tracking.
Audit trail
Append-only events at the database level — impossible to edit silently.
Reports & dashboards
Live aggregations over real ticket, SLA and workload data.
Email channel
Connect mailboxes; inbound mail becomes tickets with threading.
Service catalogue
Requestable services with dynamic forms and approvals.
Knowledge base
Published and internal articles with version history.
Developer API
Tenant-scoped API keys, webhooks and full OpenAPI documentation.
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