Automation
Automate the work, keep the judgment
Workflow automation, assignment rules and approvals that route, notify and act — with human approval gates wherever it matters.
What's included
Round-robin and rule-based ticket assignment
Approval workflows for catalogue requests, changes and remote actions
Rules that act on ticket state changes
Webhooks and API triggers for external systems
Audited execution — every automation run is recorded
How it works
From request to resolution
1
Define the rule
When a ticket matches your conditions, the automation fires.
2
Add approval gates
High-impact actions pause until an authorised approver signs off.
3
Watch it work
Every run is logged and auditable, so automation stays accountable.
Get automate the work, keep the judgment on Click IT
Create your workspace today and see the full module in action with your own data.