One platform to support, monitor and automate your entire IT environment
Click IT is a complete IT service management platform — ticketing, assets, projects, automation, AI and analytics — with an isolated workspace for every organisation. Your data stays yours, always.
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Everything your service desk needs
One platform, every module
Every module is a real, database-backed feature — list views, detail views, forms, filters, permissions, APIs, workflows and exports.
Ticketing
Multi-channel incidents and service requests with SLA deadlines, priorities and collaboration.Learn more
IT Service Management
Problems, known errors, changes, CAB approvals and releases — full ITSM lifecycle.Learn more
Asset Management & CMDB
Hardware, software licences, contracts, vendors and configuration items with relationships.Learn more
Projects & Tasks
Plan and deliver IT work with projects, tasks, milestones and workload views.Learn more
AI Service Desk
AI insights, summaries and assistance that make your team faster without replacing judgment.Learn more
Automation
Rules, workflows and approvals that move work forward while you sleep.Learn more
Built for every organisation
One platform, tailored to how you work
Click IT scales from a five-person support team to global enterprises and MSPs managing hundreds of customers.
Security by architecture
Every tenant is an island
Tenant isolation is enforced in the database, every API, background jobs, file storage, search and reporting — never just in the browser.
Hard isolation
Server-side enforcement on every request. Cross-tenant access is prevented and covered by automated security tests.
Granular permissions
Twelve system roles plus custom roles, with permission checks on both the API and the interface.
Complete audit trail
Every action is append-only audited at the database level — updates and deletes are rejected by trigger.
Platform operations
Built for production, monitored like one
Health checks, structured logs, metrics, queues, backups and idempotent background jobs keep the platform dependable.
SLA engine
Business hours, pause/resume and breach tracking.
Workflow automation
Rules, round-robin assignment and approvals.
Data regions
Choose your data region — Oceania, US, EU or APAC.
MSP ready
Managed customers, per-customer SLAs and consolidated billing.
Ready to modernise your service desk?
Create your workspace in minutes. No credit card required — free 21-day trial with full access.