AI Service Desk
AI that helps your team move faster
AI insights and assistance woven into the service desk — summaries, suggested responses and trend detection — built on your tenant's data, never shared across tenants.
What's included
Ticket summaries that get a new agent up to speed in seconds
Suggested replies grounded in the conversation so far
Trend detection across your ticket volume
Knowledge gaps surfaced from repeated requests
Enterprise controls for data handling and opt-out
Available on Professional and Enterprise plans
How it works
From request to resolution
1
Your data, your tenant
AI features operate on the active tenant's records only — isolation applies to AI and vector data too.
2
Assist, don't replace
Agents review every AI suggestion before anything is sent.
3
Controls you own
Tenant admins decide which AI capabilities are enabled.
Get ai that helps your team move faster on Click IT
Create your workspace today and see the full module in action with your own data.